Hello and thank you so much for ordering with us, your orgone charge plate(s) is on its wa
Tivon and Naima from the Fix the World Organization (FTW) personally hand craft each piece to order, package your order in their home workshop, and ship it out from the local post office in Morocco. This process usually takes about a week to do before they can ship as it takes a few days for the orgone charge plate(s) to cure.
Depending on your location in the world, Morocco post can take up to two to three weeks to deliver your package to you. For this reason we ask that you please wait up to 30 days to receive your order, though it usually will get to you a lot sooner than that.
Your order will be shipped out within 7 days of payment. We can provide a tracking number by request for large orders, but ask that you please be patient. FTW has successfully shipped out over 1,000 orgone products to many different countries, and have had a 98% success rate at customers receiving their orders.
The item will be shipped to the shipping address registered in your PayPal account. Please make sure this is current. If not please be sure to contact us with the correct address immediately after placing your order.
If you have moved or will not be at your shipping address when your orgone purchase is set to arrive, please be sure to make the proper arrangements with your post office to forward your mail. FTW is not responsible for packages that were undeliverable because of address changes, not forwarded, or the receiver being absent from the delivery address.
The customer is responsible for paying any duties and fees from customs in the country to where the item has been shipped.
Return and Refund Policy
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must not be broken or damaged and wrapped in bubble wrapped packaging with the corners protected and well cushioned.
Once FTW receives your item, they will inspect it and immediately notify you on the status of your refund. If your return is approved, they will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping we paid to send you the item will be deducted from your refund.
If you have any questions you can always contact Tivon and Naima personally at firstname.lastname@example.org. They are happy to respond and do it in a timely manner.