We ship orgonite all over the world. Shipping is included in the price of each order. Here is how we process your order so you’ll know what to expect:
Tivon and Naima from the Fix the World Organization personally hand craft each piece to order, and then package your order in our home workshop and ship it out from the local post office in Morocco. This process usually takes about a week to do before we can ship as it takes a few days for the orgonite to cure. Depending on your location in the world, Morocco post can take up to two weeks to deliver your package to you. For this reason we ask that you please wait up to 30 days to receive your order, though it usually will get to you a lot sooner than that.
Tracking numbers, tracking systems and time it takes to ship to you:
Your order will be shipped out from Morocco within 14 days of payment. We can provide a tracking number by request please email us to ask for one. After shipping out your order it can take several days for the tracking number to register in the system. We use https://www.17track.net/en for international tracking.
We have successfully shipped out over 1,500 packages of orgonite to many different countries and have had a 98% success rate at customers receiving their orders. Should any problems arise we will be happy to do what is necessary to ensure that your package arrives. In the meantime, if you have any questions you can always contact us at email@example.com and Tivon or Naima will personally respond to you.
The item will be shipped to the shipping address registered in your Paypal account or if different on your order. Please make sure this information is current. If not please be sure to contact us with the correct address immediately after placing your order.
If you have moved or will not be at your shipping address when your orgonite is set to arrive please be sure to make the proper arrangements with your post office to forward your mail. Fix the World is not responsible for packages that were undeliverable because of address changes not forwarded or the receiver being absent from the delivery address.
The customer is responsible for paying any duties and fees from customs in the country to where the item has been shipped.
Return and Refund Policy
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must not be broken or damaged and wrapped in bubble wrapped packaging with the corners protected and well cushioned.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping we paid to send you the item will be deducted from your refund.
If you have any questions you can always contact us at firstname.lastname@example.org and Tivon or Naima will personally respond to you.